After you get your Seller lead inquiries you need to follow up with them. Whether you are looking for ideas to stand out or to increase the number of appointments you book, here’s a list of creative ways other agents are following up with Seller lead inquiries from online requests for a Home Value or CMA.
Typically, I’ll email a week after I’ve sent a thank you text and then call a week after that if I have a phone number. I put the lead on a monthly follow up campaign of content once they opt in.
Once a lead comes into the lead generation system, we send a CMA for the property that holds the greatest value in the area. If the home is the worst house on the best block, we highlight the neighborhood value to show that the home could have great resale value if the work is put in.
I just gave the lady a call. Then I managed to setup an appointment to go and see her. The chemistry was there. People work with people they like. It didn’t happen immediately. It was a nurturing relationship. She was one of the 2nd or 3rd leads that I went in to see. Since then I helped her buy a place and then helped her sell her home.
I didn’t use BombBomb with her. I didn’t use email with her. I just gave her a simple phone call.
Another guy came through BombBomb. But he didn’t watch any of my videos, he just gave me a call from that.
So they are all on my database and I’m just working them every month; saying hello to them.
I had a seller lead for a vacant lot last year. The sellers live in Florida. I called them as soon as I saw the lead in my email and also replied by email.
I spoke with the seller and said I would look up comps. I emailed my marketing plan [and] compost the same day and suggested a listing price. The sellers said they will be talking to some other agents. I followed up in three days. The sellers said they are waiting to hear from the other agents. I emailed them something about the township. I followed up. I emailed some information about the neighborhood and houses on the street etc. I followed up again. After two weeks, the sellers said that I was the only one who stayed in touch, returned phone calls right away and they had seen my website, etc.
They listed with me.
I always include a gift card to Starbucks. I had one seller a couple of years ago call to let me know he prefers Dunkin Donuts. I delivered one to their home and he did end up listing with me.
[The seller] waxed reminiscent about a strawberry shortcake she had gotten years ago from a bakery in Bayonne. One phone call later told us that the bakery was still in business, still made strawberry shortcake, and was happy to deliver it to her the next day. We got the listing. We use the same approach when a homeowner indicates a type of candy or flowers they like, or even a book they’re planning to read. The key is to listen.
Wayne and Jean Marie Zuhl
Since we know these sellers have probably visited more than one website to get a home valuation, what we do next really sets us apart.
Researching information provided about leads online might hint at their age and occupation. Once I have that idea, I’ll know how best to respond to them. If they are under a certain age, I might text them and get a better response from them for instance. If I know they are over a certain age, I will probably be calling them at home as that’s the number they probably provided. With that information I can definitely learn more, including an address.
Forget Me Nots are the state flower of Alaska. Forget Me Nots have special meaning up here as many people left the place they grew up to come to live in this great state, leaving family and friends behind.
After visiting the home and providing a CMA packet, I would include a nice little homemade sachet with Forget Me Not seeds in it for the home owner. I printed up instructions on how to plant the seeds on one side and my Bay Realty Logo and information on the other side. Just a pretty reminder of Alaska and me. Sometimes the most important things in life are the little things. Think outside the box and plant the seed with each person you meet so they will remember you and what you do.
After a CMA I would send a personal thank you note, letting the homeowners know I enjoyed meeting them and previewing their home. I would also include a FREE car wash certificate with the note saying I would love to help them sell their home and make a “clean start” in the next chapter of their life. This was often the personal touch needed to set me apart from the masses. When you give people something they often feel compelled to reciprocate. This reciprocation may be their signature on a listing contract.
I always drive by the home and take a few photos to put in my listing presentation. It gives me an edge when I am looking for special features that may make the home stand out. This shows I took the time to actually see the home and the sellers love that I drove by before the appointment. Not many agents do this easy step.
Tracy Lee Parker
I visited the property, and had to agree that there was a lot of value in the lot and where it was situated. I then had an ‘Aha!’ moment and knew exactly what to do. The next day, I came back with a videographer and his drone, equipped with a GoPro camera. He didn’t do anything fancy, just provided me with a link to 55 seconds of raw footage that really showed the situation of this home to its advantage.
When I met with the sellers 4 days later, I went through my normal flip-book listing presentation on my iPad, showed them sample single property websites, collateral materials and how people could text for info from my sign riders. But then I showed them the drone footage and explained that this was the type of footage that would be included in the video I would do for the property.
I have to say, their jaws dropped. They had never seen an aerial view of their home. They had to watch it at least 4 times! They loved it! They even noticed a loose tile on the roof that they wanted to get fixed before listing.
Marti Steele Kilby